Exploring Root Problems in Enterprise System Adoption From an Employee Age Perspective: A People-Process-Technology Framework. Issue 4 (2nd October 2017)

• Record Type: Journal Article
• Authors: Soja, Ewa; Soja, Piotr
• Is Part Of: Information systems management. Volume 34:Issue 4(2017)
• Page Start: 333
• Page End: 346
• Publication Date: 2017-10-02
• Subjects: Adoption -- ageing -- enterprise systems -- labor force age -- Poland -- problems; Management information systems -- Periodicals; Information resources management -- Periodicals; 658.403801105
• DOI: 10.1080/10580530.2017.1366218
• Languages: English
• ISSNs: 1058-0530

Abstract

ABSTRACT: This study investigates the role of employees' age in the perception of problems during enterprise systems (ES) adoption and use. The analysis of data gathered from Polish ES practitioners suggests that ability to perceive the broad impact of technology decreases with age. The findings also illustrate that younger employees recognize root problems among technical issues, while older practitioners focus on impediments associated with people and emphasize the role of competence and training as root causes.