Is innovation the future of quality management?: Searching for signs of quality and innovation management merging. Issue 3 (18th September 2017)

• Record Type: Journal Article
• Authors: Lilja, Johan; Hansen, David; Fredrikson, Johan; Richardsson, Daniel
• Is Part Of: International journal of quality and service sciences. Volume 9:Issue 3/4(2017)
• Page Start: 232
• Page End: 240
• Publication Date: 2017-09-18
• Subjects: Quality management -- Organizational Ambidexterity -- Innovation management -- ISO -- Toyota Kata; Service industries -- Quality control -- Periodicals; Service industries -- Quality control -- Statistics -- Periodicals; Service industries -- Management -- Periodicals; Service industries -- Management -- Statistics -- Periodicals; 338.4
• DOI: 10.1108/IJQSS-03-2017-0024
• Languages: English
• ISSNs: 1756-669X

Abstract

Abstract : Purpose: Upcoming as well as mature industries are facing pressure as regards successfully managing operational excellence, and, at the same time, driving and managing innovation. Quality management concepts and practices' ability to tackle this challenge have been questioned. It has even been suggested that there is a need to provide and promote an updated/changed, and even re-branded, version of Total Quality Management, merging quality management (QM) and innovation management (IM). Can such a shift then actually be spotted? The purpose of this paper is to explore and see if there are any signs suggesting that QM and IM actually are about to merge. Design/methodology/approach: The study is based on literature reviews, document studies and interviews. Findings: The paper highlights three signs indicating that QM and IM indeed are approaching each other, and that it is a movement driven from both sectors, e.g., in the work with new ISO-standards and the Toyota Kata framework. Originality/value: The indicated development has fundamental and extensive practical implications. It will for example have to be followed by a similar merging of the two fields in the educational system, and in the competences of future managers.