A Combined Services Area Project: Strategies for a Successful Operation. Issue 3 (3rd July 2017)

• Record Type: Journal Article
• Authors: Wang, Bing; Henson, Bruce
• Is Part Of: Science & technology libraries. Volume 36:Issue 3(2017)
• Page Start: 329
• Page End: 337
• Publication Date: 2017-07-03
• Subjects: Academic libraries -- combined services -- staff competency -- operation strategies; Science and technology libraries -- Periodicals; Wetenschappelijke bibliotheken; Natuurwetenschappen; Techniek; Sciences -- Bibliothèques -- Périodiques; Technologie -- Bibliothèques -- Périodiques; Ressource Internet (Descripteur de forme); Périodique électronique (Descripteur de forme); 026.5
• DOI: 10.1080/0194262X.2017.1365042
• Languages: English
• ISSNs: 0194-262X

Abstract

ABSTRACT: Since 2011, Georgia Tech Library has been undergoing a series of changes to redefine the 21st century research library. At the beginning of these changes were combining reference, circulation, and technology support into a one-stop-shop service model. Although operations under the integrated services model faced many challenges, forming a new department to include all staff members who provide such integrated services and helping these employees develop and maintain their competency are two key successful factors.