Exploration of difficult conversations among Australian paramedics. (20th June 2017)

• Record Type: Journal Article
• Authors: Williams, Brett; Beovich, Bronwyn; Flemming, Geoff; Donovan, Grant; Patrick, Ian
• Is Part Of: Nursing & health sciences. Volume 19:Number 3(2017:Sep.)
• Page Start: 358
• Page End: 365
• Publication Date: 2017-06-20
• Subjects: communication -- difficult conversations -- healthcare professional -- medical error -- paramedic patient safety; Nursing -- Periodicals; Nursing -- Study and teaching -- Periodicals; Public health -- Periodicals; Medical care -- Periodicals; 610.73
• DOI: 10.1111/nhs.12354
• Languages: English
• ISSNs: 1441-0745

Abstract

Abstract: Previous studies indicate that healthcare professionals find it challenging to engage in difficult conversations regarding concerning behavior of colleagues. As a result, these conversations are often avoided. The inability to have these difficult conversations is associated with poorer patient outcomes, staff commitment, discretionary effort, and employee satisfaction. This descriptive study used an online questionnaire to examine responses of paramedics employed by Ambulance Victoria (Australia) regarding difficult conversations between colleagues about concerning behavior of co‐workers. The results suggest that, like other healthcare professions, many paramedics find it challenging to raise these concerns. To the best knowledge of the authors, this is the first study of its type to be undertaken within the paramedic profession and provides a platform for further research within this and other health professions.