A quantitative study on organisational commitment and communication satisfaction of professional staff at a master's institution in the United States. Issue 5 (3rd September 2017)

• Record Type: Journal Article
• Authors: Bray, Nathaniel J.; Williams, Laine
• Is Part Of: Journal of higher education policy and management. Volume 39:Issue 5(2017)
• Page Start: 487
• Page End: 502
• Publication Date: 2017-09-03
• Subjects: Professional staff -- administration -- communication -- commitment -- satisfaction; Universities and colleges -- Administration -- Periodicals; 378.1005
• DOI: 10.1080/1360080X.2017.1354757
• Languages: English
• ISSNs: 1360-080X

Abstract

ABSTRACT: This study examined communication satisfaction and organisational commitment for professional staff at an American Master's institution using two quantitative surveys: Downs and Hazen's Communication Satisfaction Questionnaire and Meyer and Allen's TCM Employee Commitment Survey. One hundred and sixty-eight full-time and part-time staff participated in this single-institution survey. Descriptive statistics, correlations and linear regression analysis were used. This study resulted in three overarching conclusions. First, a relationship exists between organisational commitment and communication satisfaction in an American higher education context. Second, communication climate can predict normative organisational commitment. Third, participants in this study had a high level of affective commitment.