Graphic Feedback, Performance Feedback, and Goal Setting Increased Staff Compliance With a Data Collection Task at a Large Residential Facility. Issue 1 (2nd January 2016)

• Record Type: Journal Article
• Authors: Gil, Pamela J.; Carter, Stacy L.
• Is Part Of: Journal of organizational behavior management. Volume 36:Issue 1(2016)
• Page Start: 56
• Page End: 70
• Publication Date: 2016-01-02
• Subjects: Performance improvement -- performance feedback -- performance management; Organizational behavior -- Management -- Periodicals; 302.3505
• DOI: 10.1080/01608061.2016.1152207
• Languages: English
• ISSNs: 0160-8061

Abstract

ABSTRACT: Because of budgetary constraints, human service organizations frequently expect consultants to recommend methods to enhance staff performance that require little or no additional funding. The current study utilized a multiple baseline across settings design to evaluate and compare the effects of a single intervention and a packaged intervention including graphic feedback and goal setting on approximately 200 direct care staff as a group, to improve the data collection procedure at a residential treatment facility. The single intervention showed some improvement, whereas the packaged intervention yielded substantial improvements and was maintained.