Applying Tablet‐Based Performance Support Application for Technicians' Training at the Israeli Air Force: A Case Study. Issue 2 (July 2017)

• Record Type: Journal Article
• Authors: Gal, Eran; Meishar‐tal, Hagit; Non, Ronit Ben; Ben‐Basat, Adar; Paikin, Lisa
• Is Part Of: Performance improvement quarterly. Volume 30:Issue 2(2017)
• Page Start: 121
• Page End: 136
• Publication Date: 2017-07
• Subjects: Performance technology -- Periodicals; Performance -- Periodicals; Organizational effectiveness -- Periodicals; Employees -- Training of -- Periodicals; Educational technology -- Periodicals; 658.401305
• DOI: 10.1002/piq.21243
• Languages: English
• ISSNs: 0898-5952

Abstract

Abstract : Performance support systems are mechanisms enabling users) productivity while reducing training expenses as support is being delivered in real time, often eliminating the need for costly pre‐performance training. Mobile technologies have created new opportunities for improved performance support systems, especially for tasks performed outside the offi ce. This article describes the fi rst mobile learning and performance support initiative taken by the Israeli Air Force. The project included the development and eff ectiveness pilot study of a learning and performance support application delivered via tablet to helicopter engine technicians. The application provided support videos and illustrations of maintenance routines, thereby enabling learning and practicing at the same time. Pilot study results show high performance levels of application users compared to those applying traditional methods. Results also show that self‐effi cacy levels were not aff ected by the successful performance achieved when using the mobile performance support application. Plans to expand mobile support use are also described.