A moderated mediation model of job stress, job satisfaction, and turnover intention for airport security screeners. (October 2017)

• Record Type: Journal Article
• Authors: Chung, Eun Kyoung; Jung, Yeseul; Sohn, Young Woo
• Is Part Of: Safety science. Volume 98(2017)
• Page Start: 89
• Page End: 97
• Publication Date: 2017-10
• Subjects: Security screener -- Turnover intention -- Job stress -- Job satisfaction -- Self-determined motivation; Industrial accidents -- Periodicals; Accident Prevention -- Periodicals; Safety -- Periodicals; Travail -- Accidents -- Périodiques; 363.11
• DOI: 10.1016/j.ssci.2017.06.005
• Languages: English
• ISSNs: 0925-7535

Abstract

Highlights: This is the first study to address turnover issues among airport security screeners (ASSs). Job satisfaction mediates the relationship between job stress and turnover intention among ASSs. The individual's motivation level moderates the mediation model. This study expands aviation-safety research to include individual motivation for selecting ASSs. Abstract: Previous research on aviation safety has mainly focused on pilots and air-traffic controllers, with scant attention to airport security screeners. In addition, most studies have examined the factors that influence the performance of X-ray screening. However, for accurate screening, it is important that screeners acquire expertise through real world experience, which can only be gained over a long period. Therefore, the high turnover rate among airport security screeners is a potential threat to aviation safety. We investigate whether job stress influences screeners' turnover intention and whether job satisfaction mediates this relationship. Also, we examine whether the individual's motivation level moderates this mediation model by conducting a moderated mediation analysis. We find that high job stress is associated with low job satisfaction, which in turn predicts higher turnover intention. Furthermore, the effects of such a mediation model were significantly larger among security screeners with high self-determined motivation than those with low self-determined motivation.