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Moura e Sá, P. et al. (2017). A typology of customer-to-customer interaction and its implications for excellence in service provision. Total quality management & business excellence. pp. 1183-1193. [Online].
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Moura e Sá, P. et al. (2017). A typology of customer-to-customer interaction and its implications for excellence in service provision. Total quality management & business excellence. pp. 1183-1193. [Online].