Revisiting port performance measurement: A hybrid multi-stakeholder framework for the modelling of port performance indicators. (July 2017)

• Record Type: Journal Article
• Authors: Ha, Min-Ho; Yang, Zaili; Notteboom, Theo; Ng, Adolf K.Y.; Heo, Man-Wook
• Is Part Of: Transportation research. Volume 103(2017)
• Page Start: 1
• Page End: 16
• Publication Date: 2017-07
• Subjects: Logistics -- Periodicals; Transportation -- Periodicals; 388.011
• DOI: 10.1016/j.tre.2017.04.008
• Languages: English
• ISSNs: 1366-5545

Abstract

Highlights: Review the practice and developments of port performance measurement (PPM). Identify port performance indicators (PPIs) from multiple stakeholders' perspective. Design a new analytical model for PPM incorporating high uncertainty in data and interdependencies among PPIs. Compare PPM of four large container ports in South Korea. Abstract: This study develops a new port performance measurement model by taking the perspectives from different port stakeholders. The novelty lies in the modelling of interdependencies among port performance measures, and the combination of weights of interdependent measures with both qualitative and quantitative evaluations of the measures from multiple stakeholders for quantitative port performance measurement. It represents an effective performance measurement tool and offers a diagnostic instrument for performance evaluation and/or monitoring of ports and terminals so as to satisfy different requirements of various port stakeholders in a flexible manner.