Knowledge management, problem solving and performance in top Italian firms. Issue 2 (3rd April 2017)

• Record Type: Journal Article
• Authors: Giampaoli, Daniele; Ciambotti, Massimo; Bontis, Nick
• Is Part Of: Journal of knowledge management. Volume 21:Issue 2(2017)
• Page Start: 355
• Page End: 375
• Publication Date: 2017-04-03
• Subjects: Creativity -- Decision-making -- Financial performance -- Knowledge management -- Organizational performance -- Problem solving; Knowledge management -- Periodicals; 658.4
• DOI: 10.1108/JKM-03-2016-0113
• Languages: English
• ISSNs: 1367-3270

Abstract

Abstract : Purpose: The purpose of this paper is to empirically test the link between knowledge management practices, problem-solving processes and organizational performance. Design/methodology/approach: This study uses survey data from 112 leading Italian companies. To test the structural relations of the research model, we used the partial least squares method. Findings: Results show a strong relationship between knowledge management practices and intermediate activities of creative problem solving and problem-solving speed. In addition, creative problem solving has a direct impact on both organizational and financial performances, whereas problem-solving speed has a direct effect only on financial performance. Research limitations/implications: The focus on top Italian firms limits the generalizability of results. Practical implications: This study provides empirical evidence of the importance of knowledge management practices for problem-solving activities and firm performance. Originality/value: The present paper fills an important gap in the extant literature by conceptualizing and empirically testing the relationship between knowledge management, problem-solving processes (creative problem solving and problem-solving speed) and firm performance. This study is the first ever to study these relationships within the Italian context.