Competencies of training professionals in the Hong Kong hotel industry. Issue 4 (2nd October 2017)

• Record Type: Journal Article
• Authors: Wong, Simon C. K.; Lee, Patrick C.
• Is Part Of: Journal of human resources in hospitality & tourism. Volume 16:Issue 4(2017)
• Page Start: 384
• Page End: 400
• Publication Date: 2017-10-02
• Subjects: Competencies -- executives -- hotel -- recruitment -- training professionals; Hospitality industry -- Personnel management -- Periodicals; 647.94068
• DOI: 10.1080/15332845.2017.1266872
• Languages: English
• ISSNs: 1533-2845

Abstract

ABSTRACT: This study aims to investigate the competencies of training professionals in the hotel industry in Hong Kong. A survey questionnaire was adopted. Seventeen competencies were derived by factor analysis. Six essential competencies are identified, whereas "people skills and commitment" and "awareness of quality" are the most important competencies, while another 11 competencies are highly preferred. This study provides original criteria for hoteliers and human resources professionals to facilitate the recruitment process and aid training professionals in developing core competencies in hotel industry employees. Theoretical and practical implications of the findings are presented.