Resident-tourist value co-creation: The role of residents' perceived tourism impacts and life satisfaction. (August 2017)

• Record Type: Journal Article
• Authors: Lin, Zhibin; Chen, Ye; Filieri, Raffaele
• Is Part Of: Tourism management. Volume 61(2017)
• Page Start: 436
• Page End: 442
• Publication Date: 2017-08
• Subjects: Value co-creation -- Life satisfaction -- Resident -- Tourist -- Tourism impact -- China; Tourism -- Periodicals; 338.4791
• DOI: 10.1016/j.tourman.2017.02.013
• Languages: English
• ISSNs: 0261-5177

Abstract

Abstract: This study aims to expand tourism value co-creation to include resident-tourist social interactions. Specifically, we aim to empirically verify the effects of residents' life satisfaction and their perceived benefits and costs of tourism development on their value co-creation with tourists. An online questionnaire survey was conducted with a sample of 380 urban residents in China. Partial Least Square structural equation modelling was adopted to analyze the data. The results show that residents' perceived economic and social-cultural benefits of tourism development have positive effects on both value co-creation and life satisfaction, while perceived costs have negative effects. Life satisfaction influences value co-creation. This study contributes to the literature by conceptualizing tourism value co-creation between tourists and residents and empirically investigating residents' participation in value co-creation in the tourism context. Moreover, we introduced broaden-and-build theory to analyze a tourism phenomenon for the first time. This study also provides important managerial implications. Highlights: Value co-creation in tourism includes resident-tourist social interactions. Positive perceptions of tourism development encourage residents' value co-creation with tourists. Perceived costs of tourism development are negatively related to residents' value co-creation. Life satisfaction positively influences residents' value co-creation with tourists.