Understanding Roles and Functions of Academic Libraries as Innovation Intermediaries within the Service-Dominant Logic Perspective: An Australian Case Study. Issue 2 (17th February 2017)

• Record Type: Journal Article
• Authors: Casali, Gian Luca; Perano, Mirko; Abbate, Tindara
• Is Part Of: Journal of library administration. Volume 57:Issue 2(2017)
• Page Start: 135
• Page End: 150
• Publication Date: 2017-02-17
• Subjects: academic library -- case study research -- innovation intermediaries -- Service-dominant logic; Library administration -- Periodicals; 025.1
• DOI: 10.1080/01930826.2016.1211400
• Languages: English
• ISSNs: 0193-0826

Abstract

ABSTRACT: This study defines the academic library as an innovation intermediary that under the service-dominant logic perspective has a role of co-creator of value instead of a traditional service provider focused on collecting and exchanging knowledge. Innovation intermediaries develop a number of roles and functions to stimulate knowledge creation and transfer by supporting interactions and collaborations among multiple parties. As result, 2×2 Matrix was created to position each library's service based on its unique combination of necessary innovation roles and functions. A single case study focused on a university library and highlighted the existence of two different types of intermediaries: generalist and specialist.