Observational skills: eye-openers for innovation. Issue 1 (16th January 2017)

• Record Type: Journal Article
• Authors: Gilmore, James
• Is Part Of: Strategy and leadership. Volume 45:Issue 1(2017)
• Page Start: 20
• Page End: 26
• Publication Date: 2017-01-16
• Subjects: breakthrough innovation -- innovation opportunities -- observational skills -- Six Looking Glasses -- Starbuck's innovation; Industrial management -- Periodicals; Strategic planning -- Periodicals; 658.4012
• DOI: 10.1108/SL-01-2017-0001
• Languages: English
• ISSNs: 1087-8572

Abstract

Abstract : Purpose: Observational tools offer the means to introduce new techniques into an organization, to skill individuals in new and different ways of seeing innovation possibilities. Design/methodology/approach: The Six Looking Glasses method is a tool designed to improve observational skills, using a distinct set of "lenses." The tool offers a set of perspectives for making insights about the operating environment, which employed repeatedly can enhance observational skills. Findings: A key lesson to be learned from these three pivotal points in Starbucks' history is: recognize that observation is the fountainhead from which any and all innovation takes place. Practical implications: Much talk of innovation, with too little skilled observation, usually remains just talk."" Originality/value: All strategy and leadership depends on seeing the world as it truly is and imagining its most opportune possibilities and its serious risks. To innovate in this operating environment – its broader culture, its immediate business circumstances and those within its own company – requires the very best observational skills. The Six Looking Glasses provide a good start toward fulfilling that need.