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HARVARD Citation
Lin, C. et al. (2017). The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter. Journal of service management. pp. 107-132. [Online].
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Lin, C. et al. (2017). The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter. Journal of service management. pp. 107-132. [Online].