Organizational Drivers and Outcomes of Casino Employees' Work Adaptability. Issue 3 (3rd April 2017)

• Record Type: Journal Article
• Authors: Kim, Peter BeomCheol; Kim, Seontaik; Kim, Samuel Seongseop; Kim, Jongin
• Is Part Of: Journal of hospitality marketing & management. Volume 26:Issue 3(2017)
• Page Start: 276
• Page End: 296
• Publication Date: 2017-04-03
• Subjects: Career development opportunity -- casino -- job performance -- schedule flexibility -- turnover intention -- work adaptability; Hospitality industry -- Marketing -- Periodicals; Leisure industry -- Marketing -- Periodicals; 338.47910688
• DOI: 10.1080/19368623.2016.1194798
• Languages: English
• ISSNs: 1936-8623

Abstract

Abstract: This study investigates work adaptability and its relationships with organizational drivers (i.e., schedule flexibility and career development opportunity) and outcomes (i.e., job performance and turnover intention) among employees in a casino company in South Korea. A total of 488 casino workers participated in the self-administered survey during their shift meetings. Research hypotheses were tested using structural equation modeling using LISREL (version 8.80). The results indicate that schedule flexibility and career development opportunity have a significant effect on work adaptability, which promotes employees' job performance and lessens their turnover intention. Further, this study finds that the effect of work adaptability on employee outcomes is stronger for casino dealers than those in other jobs. Implications of the findings are discussed for hospitality researchers and practitioners, followed by limitations and future research.