Breaking Narrative Ground: Innovative Methods for Rigorously Eliciting and Assessing Patient Narratives. (29th April 2016)

• Record Type: Journal Article
• Authors: Grob, Rachel; Schlesinger, Mark; Parker, Andrew M.; Shaller, Dale; Barre, Lacey Rose; Martino, Steven C.; Finucane, Melissa L.; Rybowski, Lise; Cerully, Jennifer L.
• Is Part Of: Health services research. Volume 51(2016)Supplement 2
• Page Start: 1248
• Page End: 1272
• Publication Date: 2016-04-29
• Subjects: Patient narratives -- patient experiences -- public reporting -- consumers -- qualitative methods -- patient‐centered care; Medical care -- Periodicals; Medical care -- Evaluation -- Periodicals; Hospital care -- Periodicals; Health services administration -- Periodicals; 362
• DOI: 10.1111/1475-6773.12503
• Languages: English
• ISSNs: 0017-9124

Abstract

Abstract : Objective: To design a methodology for rigorously eliciting narratives about patients' experiences with clinical care that is potentially useful for public reporting and quality improvement. Data Sources/Study Setting: Two rounds of experimental data ( N = 48 each) collected in 2013–2014, using a nationally representative Internet panel. Study Design: Our study (1) articulates and operationalizes criteria for assessing narrative elicitation protocols; (2) establishes a "gold standard" for assessment of such protocols; and (3) creates and tests a protocol for narratives about outpatient treatment experiences. Data Collection/Extraction Methods: We randomized participants between telephone and web‐based modalities and between protocols placed before and after a closed‐ended survey. Principal Findings: Elicited narratives can be assessed relative to a gold standard using four criteria: (1) meaningfulness, (2) completeness, (3) whether the narrative accurately reflects the balance of positive and negative events, and (4) representativeness, which reflects the protocol's performance across respondent subgroups. We demonstrate that a five‐question protocol that has been tested and refined yields three‐ to sixfold increases in completeness and four‐ to tenfold increases in meaningfulness, compared to a single open‐ended question. It performs equally well for healthy and sick patients. Conclusions: Narrative elicitation protocols suitable for inclusion in extant patient experience surveys can be designed and tested against objective performance criteria, thus advancing the science of public reporting.