Workplace stress from actual and desired computer‐mediated communication use: a multi‐method study. (March 2017)

• Record Type: Journal Article
• Authors: Stich, Jean‐François; Tarafdar, Monideepa; Cooper, Cary L.; Stacey, Patrick
• Other Names: Webster Juliet guestEditor.; Wing‐Fai Leung guestEditor.
• Is Part Of: New technology, work and employment. Volume 32:Number 1(2017:Mar.)
• Page Start: 84
• Page End: 100
• Publication Date: 2017-03
• Subjects: computer‐mediated communication -- email -- instant messaging -- technostress -- workplace stress -- workload -- misfit -- multi‐method study; Labor supply -- Effect of technological innovations on -- Periodicals; 338.064
• DOI: 10.1111/ntwe.12079
• Languages: English
• ISSNs: 0268-1072

Abstract

Abstract : The use of computer‐mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer‐mediated communication applications but also how they desire to use them. This article examines how the individual's actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer‐mediated media (e.g. email or instant messaging) and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi‐method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organisational conditions such as available media or co‐workers preferences. The findings emphasise the importance of considering the individuals' desired use of CMC media and their subjective appraisals of different media.