Effect of organisational trust, job satisfaction, individual variables on the organisational commitment in healthcare services. (16th April 2017)

• Record Type: Journal Article
• Authors: Tekingündüz, Sabahattin; Top, Mehmet; Tengilimoğlu, Dilaver; Karabulut, Erdem
• Is Part Of: Total quality management & business excellence. Volume 28:Number 5/6(2017)
• Page Start: 522
• Page End: 541
• Publication Date: 2017-04-16
• Subjects: organisational commitment -- job satisfaction -- organisational trust -- health professionals -- hospital -- healthcare management; Total quality management -- Periodicals; Quality control -- Periodicals; Quality assurance -- Periodicals; Production management -- Quality control -- Periodicals; 658.401305
• DOI: 10.1080/14783363.2015.1099428
• Languages: English
• ISSNs: 1478-3363

Abstract

Abstract : The purpose of the study was to investigate the effect of the organisational trust dimensions, job satisfaction dimensions, and several personal characteristics (age, education status, gender, the department that is worked at, duration of work, income, and marital status) on the organisational commitment. In this study, all staff working at a public hospital in Bingöl, Turkey, have been taken into consideration. A total of 516 questionnaires were taken into consideration for data analysis in this study. In the study, organisational trust dimensions, job satisfaction dimensions, and personal variables were found to explain affective commitment variable in the proportion of 37.5%; continuance commitment variable in the proportion of 27.2%; and normative commitment variable in the proportion of 39.8%. This study revealed that cognitive trust, managers, communication, the structure of work, gender, and the department worked (laboratory or surgery room) were the significant predictors of affective commitment. Income, cognitive trust, education status, emotional trust, and the structure of work and additional opportunities have been found to have a meaningful effect on continuance commitment. Cognitive trust, promotion, managers, the structure of work, education status, emotional trust, and the structure of work, gender, and emotional trust had a meaningful effect on normative commitment. This study could have potential practical implications in healthcare management.