The impact of rationing of health resources on capacity of Australian public sector nurses to deliver nursing care after‐hours: a qualitative study. Issue 4 (22nd August 2016)

• Record Type: Journal Article
• Authors: Henderson, Julie; Willis, Eileen; Toffoli, Luisa; Hamilton, Patricia; Blackman, Ian
• Is Part Of: Nursing inquiry. Volume 23:Issue 4(2016:Dec.)
• Page Start: 368
• Page End: 376
• Publication Date: 2016-08-22
• Subjects: missed care -- new public management -- nurse staffing -- nursing care -- qualitative research -- rationing; Nursing -- Periodicals; 610.73
• DOI: 10.1111/nin.12151
• Languages: English
• ISSNs: 1320-7881

Abstract

Abstract : Australia, along with other countries, has introduced New Public Management (NPM) into public sector hospitals in an effort to contain healthcare costs. NPM is associated with outsourcing of service provision, the meeting of government performance indicators, workforce flexibility and rationing of resources. This study explores the impact of rationing of staffing and other resources upon delivery of care outside of business hours. Data was collected through semistructured interviews conducted with 21 nurses working in 2 large Australian metropolitan hospitals. Participants identified four strategies associated with NPM which add to workload after‐hours and impacted on the capacity to deliver nursing care. These were functional flexibility, vertical substitution of staff, meeting externally established performance indicators and outsourcing. We conclude thatc ost containment alongside of the meeting of performance indicators has extended work traditionally performed during business hours beyond those hours when less staffing and material resources are available. This adds to nursing workload and potentially contributes to incomplete nursing care.