#GoingEthno in the Indian Bureaucracy. Issue 1 (November 2016)

• Record Type: Journal Article
• Authors: SOLANKI, AAKASH; TEWARI, SARVESH
• Is Part Of: Conference proceedings. Issue 1(2016)
• Page Start: 501
• Page End: 521
• Publication Date: 2016-11
• Subjects: Management Information System -- Technology Adoption -- Bureaucracy -- India -- South Asia -- Organizations -- ICT4D; Ethnology -- Congresses; 306.3
• DOI: 10.1111/1559-8918.2016.01107
• Languages: English
• ISSNs: 1559-890X

Abstract

Abstract : Based on experience of working in the Department of School Education, Government of Haryana on a Management Information System being built to reduce administrative workload on teachers and bureaucrats, this case study describes how ethnography was used to understand and address the problem of technology adoption in a large bureaucracy. Ethnography helped the Department in framing the problem of adoption as one of lack of adequate Digital Literacy within the organization and in developing strategies to address it. Digital Literacy workshops were conducted to improve broader Digital Literacies in the Department, which improved literacy levels by 48%. For ensuring sustainability of this initiative, the Department instituted a continuous Digital Literacy program, which will support the adoption of multiple technology projects in the future.