Cite
HARVARD Citation
Leppäniemi, M. et al. (2017). Unlocking behaviors of long-term service consumers: the role of action inertia. Journal of service theory and practice. 27 (1), pp. 270-291. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Leppäniemi, M. et al. (2017). Unlocking behaviors of long-term service consumers: the role of action inertia. Journal of service theory and practice. 27 (1), pp. 270-291. [Online].