A viewpoint-based case-based reasoning approach utilising an enterprise architecture ontology for experience management. Issue 4 (21st April 2017)

• Record Type: Journal Article
• Authors: Martin, Andreas; Emmenegger, Sandro; Hinkelmann, Knut; Thönssen, Barbara
• Is Part Of: Enterprise information systems. Volume 11:Issue 4(2017)
• Page Start: 551
• Page End: 575
• Publication Date: 2017-04-21
• Subjects: Case-based reasoning -- enterprise ontology -- enterprise architecture -- ontology-based case-based reasoning -- experience management -- viewpoint; Information storage and retrieval systems -- Periodicals; Management information systems -- Periodicals; Electronic commerce -- Periodicals; 658.4038011
• DOI: 10.1080/17517575.2016.1161239
• Languages: English
• ISSNs: 1751-7575

Abstract

ABSTRACT: The accessibility of project knowledge obtained from experiences is an important and crucial issue in enterprises. This information need about project knowledge can be different from one person to another depending on the different roles he or she has. Therefore, a new ontology-based case-based reasoning (OBCBR) approach that utilises an enterprise ontology is introduced in this article to improve the accessibility of this project knowledge. Utilising an enterprise ontology improves the case-based reasoning (CBR) system through the systematic inclusion of enterprise-specific knowledge. This enterprise-specific knowledge is captured using the overall structure given by the enterprise ontology named ArchiMEO, which is a partial ontological realisation of the enterprise architecture framework (EAF) ArchiMate. This ontological representation, containing historical cases and specific enterprise domain knowledge, is applied in a new OBCBR approach. To support the different information needs of different stakeholders, this OBCBR approach has been built in such a way that different views, viewpoints, concerns and stakeholders can be considered. This is realised using a case viewpoint model derived from the ISO/IEC/IEEE 42010 standard. The introduced approach was implemented as a demonstrator and evaluated using an application case that has been elicited from a business partner in the Swiss research project.