Early Experiences Engaging Patients Through Patient and Family Advisory Councils. Issue 4 (October 2016)

• Record Type: Journal Article
• Authors: Peikes, Deborah; O'Malley, Ann S.; Wilson, Claire; Crosson, Jesse; Gaddes, Rachel; Natzke, Brenda; Day, Timothy J.; Cromp, DeAnn; Keith, Rosalind; Little, Jasmine; Ralston, James
• Is Part Of: Journal of ambulatory care management. Volume 39:Issue 4(2016)
• Publication Date: 2016-10
• Subjects: Patient and Family Advisory Council -- patient engagement -- quality improvement -- primary care -- patient-centered medical home; Ambulatory medical care -- Administration -- Periodicals; Ambulatory medical care -- United States -- Administration -- Periodicals; Community health services -- Administration -- Periodicals; Community health services -- United States -- Administration -- Periodicals; Health planning -- Periodicals; Health planning -- United States -- Periodicals; 362.12
• DOI: 10.1097/JAC.0000000000000150
• Languages: English
• ISSNs: 0148-9917

Abstract

Abstract : Primary care practices are increasingly asked to engage patients in improving care delivery. We report early experiences with Patient and Family Advisory Councils (PFACs) from interviews of patients and practice staff in the Comprehensive Primary Care initiative, and identify ways to improve PFACs. Patients and practice staff report PFACs help practices elicit patient feedback and, in response, improve care delivery. Nonetheless, there are areas for refinement, including recruiting more diverse patients, providing an orientation to members, overcoming reticence of some patients to raise issues, and increasing transparency by sharing progress with PFAC members and patients in the practice more generally. Abstract : Supplemental Digital Content is Available in the Text.