Personal Research Sets the Stage for Change. Issue 1 (2nd January 2017)

• Record Type: Journal Article
• Authors: Whelan, Jennifer L. A.; Hansen, Alicia
• Is Part Of: Reference librarian. Volume 58:Issue 1(2017)
• Page Start: 67
• Page End: 83
• Publication Date: 2017-01-02
• Subjects: consultation service -- individual research -- reference model -- reference services; Reference services (Libraries) -- Periodicals; Library administration -- Periodicals; 025.5205
• DOI: 10.1080/02763877.2016.1194245
• Languages: English
• ISSNs: 0276-3877

Abstract

ABSTRACT: Starting in 2011, implementation of Personal Research Sessions, or PRS, not only showed librarians at the College of the Holy Cross the success of one-on-one research appointments, but also led the reference program on a path of service-centered changes. This path includes fewer hours on the physical desk, a system of on-call reference shifts, an increase in reference student worker training, a semester-to-semester increase in PRS, and new goals for assessment. The authors discuss the state of student research at Holy Cross and their approach to reference service.