The Impact of Customer Relationship Management Systems in Small Business Enterprises1. (November 2016)
- Record Type:
- Journal Article
- Title:
- The Impact of Customer Relationship Management Systems in Small Business Enterprises1. (November 2016)
- Main Title:
- The Impact of Customer Relationship Management Systems in Small Business Enterprises1
- Authors:
- Wynn, Martin
Turner, Phillip
Banik, Amitave
Duckworth, Gary - Abstract:
- Abstract : The implementation of new customer systems can be a major challenge for small businesses, but they can deliver significant benefits when accompanied by appropriate staff upskilling and associated process improvements.
- Is Part Of:
- Strategic change. Volume 25:Number 6(2016)
- Journal:
- Strategic change
- Issue:
- Volume 25:Number 6(2016)
- Issue Display:
- Volume 25, Issue 6 (2016)
- Year:
- 2016
- Volume:
- 25
- Issue:
- 6
- Issue Sort Value:
- 2016-0025-0006-0000
- Page Start:
- 659
- Page End:
- 674
- Publication Date:
- 2016-11
- Subjects:
- Organizational change -- Periodicals
Strategic planning -- Periodicals
658.401205 - Journal URLs:
- http://onlinelibrary.wiley.com/ ↗
- DOI:
- 10.1002/jsc.2100 ↗
- Languages:
- English
- ISSNs:
- 1086-1718
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - 8474.031423
British Library DSC - BLDSS-3PM
British Library HMNTS - ELD Digital store - Ingest File:
- 1595.xml