The Role of Wikipedia on Corporate E-Reputation: Evidence from French Companies. Issue 1 (2nd January 2017)

• Record Type: Journal Article
• Authors: Khelladi, Insaf; Boutinot, Amelie
• Is Part Of: International studies of management & organization. Volume 47:Issue 1(2017)
• Page Start: 23
• Page End: 41
• Publication Date: 2017-01-02
• Subjects: e-Reputation -- French stock market SBF 120 -- social media -- Wikipedia; Management -- Periodicals; Management; Periodicals; 658.005
• DOI: 10.1080/00208825.2017.1241087
• Languages: English
• ISSNs: 0020-8825

Abstract

Abstract: This study complements previous research on e-reputation by exploring how social media influence corporate e-reputation by extending the circle of stakeholders who can influence, even indirectly, a company's e-reputation. We also suggest a new way of measuring corporate e-reputation and its determinants. We quantitatively analyze the effect of Wikipedia and its key features on the corporate e-reputation of companies that are listed on the French stock market SBF 120®. Our results show that Wikipedia has an impact on corporate e-reputation across several dimensions, including the articles' quality and reputation, the latter resulting from a combination of the authors' rigor and diversity, and the immediacy of information provision.