Accessing care coordination information: the non-statutory sector contribution. (12th December 2016)

• Record Type: Journal Article
• Authors: Jasper, Rowan; Hughes, Jane; Sutcliffe, Caroline; Abendstern, Michele; Loynes, Niklas; Challis, David
• Is Part Of: Quality in ageing and older adults. Volume 17:Number 4(2016)
• Page Start: 263
• Page End: 271
• Publication Date: 2016-12-12
• Subjects: Older people -- Advice and information -- Community care -- Home-based care -- Voluntary organizations -- Web based; Older people -- Periodicals; Aging -- Periodicals; 305.2605
• DOI: 10.1108/QAOA-07-2015-0033
• Languages: English
• ISSNs: 2044-1827

Abstract

Abstract : Purpose: The provision of information and advice for older people arranging their own care is a policy objective. The purpose of this paper is to explore the range and scope of web-based information about care coordination activities for older people in the non-statutory sector in England. Design/methodology/approach: Non-statutory organisations were identified through a structured internet search. Services were screened to identify those providing at least one care coordination activity. A postal survey of services was conducted in 2014 and results compared with the initial findings of the web search. Findings: Almost 300 services were identified, most of which were provided by three organisations: Age UK; Alzheimer's Society; and the British Red Cross. Brokerage was the most frequently reported care coordination activity; the majority of services focussed on help to stay at home; and carers and older people (including those with dementia) were the target groups most often identified. Comparison of the two information sources revealed a significant agreement between two care coordination's activities: compiling support plans and monitoring and review. Research limitations/implications: Findings are based on a purposive sample of organisations and therefore care must be exercised in generalising from them. Originality/value: This study is one of the first to systematically explore the nature and extent of information about care coordination activities provided by the non-statutory sector in England. It was conducted when policy advocated both an increased role for the non-statutory sector and an increase in self-directed support.