An application of technology-based design for exhibition services. Issue 4 (21st November 2016)

• Record Type: Journal Article
• Authors: Hsieh, Yen-Hao; Yuan, Soe-Tsyr
• Is Part Of: International journal of quality and service sciences. Volume 8:Issue 4(2016)
• Page Start: 498
• Page End: 515
• Publication Date: 2016-11-21
• Subjects: Design -- Customer experience -- Advanced technology -- Exhibition service; Service industries -- Quality control -- Periodicals; Service industries -- Quality control -- Statistics -- Periodicals; Service industries -- Management -- Periodicals; Service industries -- Management -- Statistics -- Periodicals; 338.4
• DOI: 10.1108/IJQSS-01-2016-0004
• Languages: English
• ISSNs: 1756-669X

Abstract

Abstract : Purpose: This study aims propose an innovative notion of the advanced technology based on the expectation theory and the emotion theory for a case study of the context-aware service system applied to the exhibition service sector. Design/methodology/approach: To evaluate the feasibility of the notion of the advanced technology and the context awareness, the authors have collected and analyzed the data from three stakeholders through the real field applications of the mExhibition service system. Findings: The evaluation results show that customers fairly enjoyed and were satisfied different exhibition customer experience journeys. Originality/value: The originality of this paper is: facilitation of exquisite customer experience delivery via the advanced technology as evidenced by the mExhibition service system; exhibition service innovation through mExhibition; embodied value co-creation within the exhibition technology and mExhibition service system; and mExhibition commerce realization.