Adoption of e-government services in Turkey. (January 2017)

• Record Type: Journal Article
• Authors: Kurfalı, Murathan; Arifoğlu, Ali; Tokdemir, Gül; Paçin, Yudum
• Is Part Of: Computers in human behavior. Volume 66(2017)
• Page Start: 168
• Page End: 178
• Publication Date: 2017-01
• Subjects: E-government adoption -- Extended UTAUT model -- Trust -- UTAUT -- Turkey -- Developing countries; Interactive computer systems -- Periodicals; Man-machine systems -- Periodicals; 004.019
• DOI: 10.1016/j.chb.2016.09.041
• Languages: English
• ISSNs: 0747-5632

Abstract

Abstract: This research aims to investigate underlying factors that play role in citizens' decision to use e-government services in Turkey. UTAUT model which was enriched by introducing Trust of internet and Trust of government factors is used in the study. The model is evaluated through a survey conducted with Turkish citizens who are from different regions of the country. A total of 529 answers collected through purposive sampling and the responses were evaluated with the SEM (Structural Equation Modeling) technique. According to the results, Performance expectancy, Social influence, Facilitating conditions and Trust of Internet were found to have a positive effect on behavioral intention to use e-government services. Additionally, both Trust factors were found to have a positive influence on Performance expectancy of e-government services, a relation which, to our best knowledge, hasn't been tested before in e-government context. Effect of Effort expectancy and Trust of government were found insignificant on behavioral intention. We believe that the findings of this study will guide professionals and policy makers in improving and popularizing e-government services by revealing the citizen's priorities regarding e-government services in Turkey. Highlights: First research on e-government adoption process in Turkey. The relation between Trusting feelings and Performance expectancy is tested. The significant and insignificant factors in e-government adoption are revealed. The research may guide government to increase e-government usage in Turkey. Contributes the literature of e-government adoption in developing countries.