A performance measurement decision support system method applied for technology-based firms' suppliers. Issue 1 (2nd January 2017)

• Record Type: Journal Article
• Authors: Siluk, Julio Cezar Mairesse; Kipper, Liane Mahlmann; Nara, Elpidio Oscar Benitez; Neuenfeldt Júnior, Alvaro Luiz; Dal Forno, Ana Júlia; Soliman, Marlon; Chaves, Daniel Marques da Silva
• Is Part Of: Journal of decision systems. Volume 26:Issue 1(2017)
• Page Start: 93
• Page End: 109
• Publication Date: 2017-01-02
• Subjects: Decision support systems -- technology-based firms -- technology incubators -- performance measuring systems -- analytic hierarchy process; Decision support systems -- Periodicals; Management information systems -- Periodicals; Information resources management -- Periodicals; Information storage and retrieval systems -- Periodicals; Management -- Communication systems -- Periodicals; Decision support systems; Information resources management; Information storage and retrieval systems; Management -- Communication systems; Management information systems; Periodicals; 658.40305
• DOI: 10.1080/12460125.2016.1204213
• Languages: English
• ISSNs: 1246-0125

Abstract

Abstract: The present article proposes a mathematical decision support system model to measure the performance of incubated technology-based firms (TBFs) suppliers. The research was conducted based on three steps: (1) a literature review, in order to parameterise the research in relation to the theme; (2) the construction of a measuring system, based on the presumptions permeated by the analytic hierarchy process (AHP); and (3) the application of the system at three companies. The findings demonstrated the mathematical modelling developed is capable of providing satisfactory results to the reality of the sector studied, presenting the situation of the suppliers evaluated, independent of the nature of the indicated critical success factors (CSFs). Also, this tool supports companies by providing a strong foundation to organise the information regarding the service level delivered by each supplier, according to previous research on the theme.