Scottish Water: a public-sector success story. Issue 6 (18th September 2016)

• Record Type: Journal Article
• Authors: Hendry, Sarah
• Is Part Of: Water international. Volume 41:Issue 6(2016)
• Page Start: 900
• Page End: 915
• Publication Date: 2016-09-18
• Subjects: water services -- economic regulation -- governance -- public sector -- Scottish Water -- Scotland; Water -- Periodicals; Water-supply -- Periodicals; 333.9105
• DOI: 10.1080/02508060.2016.1212961
• Languages: English
• ISSNs: 0250-8060

Abstract

ABSTRACT: This article explores the governance and regulation of water services in Scotland, including the emergence of a single national provider, Scottish Water; the role of government and its novel Hydro Nation strategy; and the activities of the regulators – for prices, environment, drinking water quality and consumer protection – as Scottish Water moved from amongst the lowest, to amongst the best, of its benchmarked comparators. It examines the recent initiative of a Customer Forum; and draws conclusions on the potential for a public service provider to evidence private-sector efficiency whilst contributing fully to public policy goals.