The Influence of e‐CRM Competitive Advantage on e‐CRM Performance in the Indian Banking Industry1. (23rd September 2016)

Record Type:: Journal Article
Title:: The Influence of e‐CRM Competitive Advantage on e‐CRM Performance in the Indian Banking Industry1. (23rd September 2016)
Main Title:: The Influence of e‐CRM Competitive Advantage on e‐CRM Performance in the Indian Banking Industry1
Authors:: Kaur, Jasveen
Kaur, Baljit
Abstract:: Abstract : e‐CRM competitive advantage attained through e‐CRM tools and techniques is a positive indicator of the financial and non‐financial performance of the banks in India, thereby boosting the overall banks' profitability.
Is Part Of:: Strategic change. Volume 25:Number 5(2016)
Journal:: Strategic change
Issue:: Volume 25:Number 5(2016)
Issue Display:: Volume 25, Issue 5 (2016)
Year:: 2016
Volume:: 25
Issue:: 5
Issue Sort Value:: 2016-0025-0005-0000
Page Start:: 537
Page End:: 550
Publication Date:: 2016-09-23
Subjects:: Organizational change -- Periodicals
Strategic planning -- Periodicals
658.401205
Journal URLs:: http://onlinelibrary.wiley.com/ ↗
DOI:: 10.1002/jsc.2079 ↗
Languages:: English
ISSNs:: 1086-1718
Deposit Type:: Legaldeposit
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗
Physical Locations:: British Library DSC - 8474.031423
British Library DSC - BLDSS-3PM
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Ingest File:: 522.xml