Cite
HARVARD Citation
Fan, Y. et al. (2016). To tweet or not to tweet? Exploring the effectiveness of service recovery strategies using social media. International journal of operations & production management. 36 (9), pp. 1014-1036. [Online].
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Fan, Y. et al. (2016). To tweet or not to tweet? Exploring the effectiveness of service recovery strategies using social media. International journal of operations & production management. 36 (9), pp. 1014-1036. [Online].