Where did the reference desk go? Transforming staff and space to meet user needs. Issue 2 (2nd April 2016)

• Record Type: Journal Article
• Authors: Bunnett, Brian; Boehme, Andrea; Hardin, Steve; Arvin, Shelley; Evans, Karen; Huey, Paula; LaBella, Carey
• Is Part Of: Journal of access services. Volume 13:Issue 2(2016)
• Page Start: 66
• Page End: 79
• Publication Date: 2016-04-02
• Subjects: Academic libraries -- cross training -- merged desk -- project planning -- reference -- student workers -- user services; Libraries -- Periodicals; Documentation -- Periodicals; Library science -- Periodicals; 025
• DOI: 10.1080/15367967.2016.1161517
• Languages: English
• ISSNs: 1536-7967

Abstract

ABSTRACT: A sharp decline in the number of reference queries prompted the library administration at Indiana State University to begin a project to combine the circulation, reference, and IT desks to reduce staffing at a new consolidated service point. All faculty and staff in the reference/instruction and circulation units participated in the project. The new arrangement and subsequent removal of librarians from routine desk duties have expanded instructional opportunities, consistent with the university's goals. Project participants plan further assessments to better determine the impacts of the new service arrangements.