Transforming Governmental Systems. (3rd May 2016)

• Record Type: Journal Article
• Authors: Holmberg, Stig C.; Löfstedt, Ulrica
• Is Part Of: Journal of organisational transformation & social change. Volume 13:Number 2(2016)
• Page Start: 90
• Page End: 108
• Publication Date: 2016-05-03
• Subjects: e-services -- e-government -- change methodology -- artefact approach -- social systems design -- pragmatic systemic approach; Organizational change -- Periodicals; Social change -- Periodicals; 303.4
• DOI: 10.1080/14779633.2016.1192810
• Languages: English
• ISSNs: 1477-9633

Abstract

Abstract : Governmental as well as other public systems are facing new challenges due to, among other things, current information technology trends and changes in peoples' lifestyles. Hence, ideas of web services for the citizens and agencies accessible over the net 24-hours per day are born. However, in order to implement this new type of net-based services a set of accessibility, integrity and security problems and hindrances are to be overcome. Further, the methodological challenges are far from unproblematic. Neither the artefact approach nor the approach of social systems design seems to be directly applicable. Instead, an approach called pragmatic systemics is proposed. At last, organizational transformation is not only a technical problem. Seen in a systemic perspective, the technological changes and the introduction of new artefacts have to be carefully balanced with changes in human competence, organizational structures, and system culture.