Performance Information Use in Local Government: Monitoring Relationships with Emergency Medical Services Agencies. Issue 1 (2nd January 2016)

• Record Type: Journal Article
• Authors: Henderson, Alexander C.; Bromberg, Daniel E.
• Is Part Of: Public performance & management review. Volume 39:Issue 1(2015)
• Page Start: 58
• Page End: 82
• Publication Date: 2016-01-02
• Subjects: collaboration -- emergency medical services -- performance measurement; Civil service -- Labor productivity -- Periodicals; Civil service -- Labor productivity -- United States -- Periodicals; Government productivity -- Periodicals; Government productivity -- United States -- Periodicals; Public administration -- Periodicals; Public administration -- United States -- Periodicals; Civil service -- Labor productivity; Government productivity; Public administration; United States; Periodicals; 351.05
• DOI: 10.1080/15309576.2016.1071162
• Languages: English
• ISSNs: 1530-9576

Abstract

ABSTRACT: Evaluating service effectiveness and ensuring accountability of third-party public service providers is important in collaborative relationships. Emergency medical services (EMS), a function in many cases provided by community-based organizations with long-standing relationships, constitutes one such case. This article examines the central concern of performance information use by municipal officials as they engage in monitoring and decision-making regarding relationships with third-party EMS agencies. Findings indicate that information availability, length of the relationship, ease of negotiations, and municipal size all influence performance information use, suggesting that the palpable nature of these relationships and the comprehensiveness of the agreements are key in shaping attitudes about performance information use.