Measuring Client Satisfaction and Engagement: The Role of a Mentor Parent Program in Family Drug Treatment Court. (February 2016)

• Record Type: Journal Article
• Authors: Drabble, Laurie A.; Haun, Lisa L.; Kushins, Hilary; Cohen, Edward
• Is Part Of: Juvenile & family court journal. Volume 67:Number 1(2016:Spring)
• Page Start: 19
• Page End: 32
• Publication Date: 2016-02
• Subjects: peer mentor -- mentor parents -- recovery coach -- family drug treatment court -- program evaluation -- child welfare -- addiction treatment; Juvenile justice, Administration of -- United States -- Periodicals; Juvenile courts -- United States -- Periodicals; Domestic relations courts -- United States -- Periodicals; 346.015
• DOI: 10.1111/jfcj.12053
• Languages: English
• ISSNs: 0161-7109

Abstract

Abstract: Parent engagement is an important intermediate outcome in Family Drug Treatment Court (FDTC) and child welfare services. This study explored the utility and reliability of a client satisfaction and engagement survey designed to measure interim outcomes of a Mentor Parent Program, operating in conjunction with a FDTC. Findings suggest the survey is a useful, parsimonious and reliable tool for measuring key dimensions of parent mentor services including client engagement; client‐centered support and empowerment; and help with systems navigation and accessing resources. The survey may be adapted for use in other FDTC or parent mentor contexts.