Employee Turnover in International Brand Hotels in Russia: A Comparison of Nationals and Foreign Nationals. Issue 1 (2nd January 2016)

• Record Type: Journal Article
• Authors: Dusek, Gary A.; Clarke, Ruth; Yurova, Yuliya; Ruppel, Cynthia P.
• Is Part Of: Journal of East-West business. Volume 22:Issue 1(2016)
• Page Start: 51
• Page End: 75
• Publication Date: 2016-01-02
• Subjects: Cultural environment -- employee turnover -- foreign nationals -- hospitality -- hotel -- nationals -- Russia -- service climate -- targeted snowball sampling; East-West trade -- Periodicals; International business enterprises -- Periodicals; Investments, Foreign -- Periodicals; 337.4701713
• DOI: 10.1080/10669868.2015.1126878
• Languages: English
• ISSNs: 1066-9868

Abstract

ABSTRACT: This empirical study tests the relations between employee turnover and the organizational dimensions of service climate, comparing nationals and foreign nationals in the international brand Russian hotel industry. This study extends the geographic scope of employee turnover to the undertested Russian context. Responses were analyzed using a partial least squares model. Results show that nationals' and foreign nationals' responses to model variables diverge. Job insecurity directly affects the turnover intentions of Russian nationals, while its effect for foreign nationals was indirect through organizational commitment and job satisfaction. Compounded indirect effects of turnover antecedents and service climate dimensions are also examined and discussed.