Techno-stress and productivity: Survey evidence from the aviation industry. (January 2016)

• Record Type: Journal Article
• Authors: Alam, Muhammad Aftab
• Is Part Of: Journal of air transport management. Volume 50(2016)
• Page Start: 62
• Page End: 70
• Publication Date: 2016-01
• Subjects: Aviation -- Aircrew -- Techno-stress -- Role-overload -- Equity-sensitivity -- Productivity; Airlines -- Management -- Periodicals; Aeronautics, Commercial -- Management -- Periodicals; 387.7068
• DOI: 10.1016/j.jairtraman.2015.10.003
• Languages: English
• ISSNs: 0969-6997

Abstract

Abstract : Technological progress in aviation sector is a source of increasing productivity, yet it is also a cause of stress. This study aimed to elucidate the linkage between techno-stress and crew productivity and examine the interaction effect of role-overload and equity-sensitivity in this relationship. The study explored three factors of techno-stress i.e. techno-complexity, techno-uncertainty and techno-overload, and found that their negative relationship with crew productivity got stronger when the crew was more role-overloaded and when the crew was more equity-sensitive. Respondents (N = 203) randomly chosen from aviation sector in Pakistan participated in the study. Together, the findings suggested role-equity analogous to fulcrum that can leverage crew productivity in aviation industry. Highlights: Techno-stress and crew productivity are inversely related in the aviation sector. The relationship gets stronger when the crew is either 'role-overloaded' or 'equity-sensitive'. It gets critical when the already role-overloaded crew also becomes equity-sensitive. Together, role-equity (analogous to 'fulcrum') has stern implications for crew productivity owing to rising techno-stress.