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HARVARD Citation
Sparks, B. et al. (2016). Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern. Tourism management. pp. 74-85. [Online].
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Sparks, B. et al. (2016). Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern. Tourism management. pp. 74-85. [Online].