Assessing Service Quality: Satisfying the Expectations of Library Customers, by Peter Hernon, Ellen Altman, and Robert E. Dugan: Chicago: American Library Association, 2015. 218p. ISBN 978-0-8389-1308-6. $89.95 (softcover). Issue 1 (2nd January 2016)

Record Type:: Journal Article
Title:: Assessing Service Quality: Satisfying the Expectations of Library Customers, by Peter Hernon, Ellen Altman, and Robert E. Dugan: Chicago: American Library Association, 2015. 218p. ISBN 978-0-8389-1308-6. $89.95 (softcover). Issue 1 (2nd January 2016)
Main Title:: Assessing Service Quality: Satisfying the Expectations of Library Customers, by Peter Hernon, Ellen Altman, and Robert E. Dugan
Authors:: Loos, Amber
Abstract:
Is Part Of:: Medical reference services quarterly. Volume 35:Issue 1(2016)
Journal:: Medical reference services quarterly
Issue:: Volume 35:Issue 1(2016)
Issue Display:: Volume 35, Issue 1 (2016)
Year:: 2016
Volume:: 35
Issue:: 1
Issue Sort Value:: 2016-0035-0001-0000
Page Start:: 132
Page End:: 133
Publication Date:: 2016-01-02
Subjects:: Medicine -- Information services -- Periodicals
Reference services (Libraries) -- Periodicals
Medical libraries -- Reference services -- Periodicals
025.527661
Journal URLs:: http://www.tandfonline.com/loi/wmrs20#.VxiOb1L2aic ↗
http://www.informaworld.com/smpp/title~content=t792306935~db=all ↗
http://www.tandfonline.com/loi/wmrs20 ↗
http://www.tandfonline.com/ ↗
http://www.haworthpress.com/store/E-Text/ViewLibraryEText.asp?s=J115 ↗
DOI:: 10.1080/02763869.2016.1117308 ↗
Languages:: English
ISSNs:: 0276-3869
Deposit Type:: Legaldeposit
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗
Physical Locations:: British Library DSC - 5531.593000
British Library DSC - BLDSS-3PM
British Library HMNTS - ELD Digital store
Ingest File:: 366.xml