Virtual Reference Services in a Caribbean Academic Library: Helping Users Serve Themselves. Issue 1 (2nd January 2016)
- Record Type:
- Journal Article
- Title:
- Virtual Reference Services in a Caribbean Academic Library: Helping Users Serve Themselves. Issue 1 (2nd January 2016)
- Main Title:
- Virtual Reference Services in a Caribbean Academic Library: Helping Users Serve Themselves
- Authors:
- Montalvo, Marilyn
- Abstract:
- ABSTRACT: This article describes acquiring a structured platform for collecting statistics and developing a thorough FAQ. The number of views received by the knowledge base reveals the usefulness of a tool which can help libraries provide accurate answers in a timely manner and within a cooperative environment.
- Is Part Of:
- Reference librarian. Volume 57:Issue 1(2016)
- Journal:
- Reference librarian
- Issue:
- Volume 57:Issue 1(2016)
- Issue Display:
- Volume 57, Issue 1 (2016)
- Year:
- 2016
- Volume:
- 57
- Issue:
- 1
- Issue Sort Value:
- 2016-0057-0001-0000
- Page Start:
- 23
- Page End:
- 34
- Publication Date:
- 2016-01-02
- Subjects:
- Academic libraries -- Caribbean area -- commercial -- FAQ -- in-house -- knowledge base -- Puerto Rico -- virtual reference services -- VRS
Reference services (Libraries) -- Periodicals
Library administration -- Periodicals
025.5205 - Journal URLs:
- http://www.haworthpress.com/store/product.asp?sku=J120 ↗
http://www.informaworld.com/smpp/title~db=all~content=t792306953~tab=issueslist ↗
http://www.tandfonline.com/toc/wref20/current ↗
http://www.tandfonline.com/ ↗
http://firstsearch.oclc.org ↗ - DOI:
- 10.1080/02763877.2015.1088425 ↗
- Languages:
- English
- ISSNs:
- 0276-3877
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - 7331.913700
British Library DSC - BLDSS-3PM
British Library HMNTS - ELD Digital store - Ingest File:
- 1722.xml