Modelling calls and effects. Issue 6 (December 2015)
- Record Type:
- Journal Article
- Title:
- Modelling calls and effects. Issue 6 (December 2015)
- Main Title:
- Modelling calls and effects
- Authors:
- Zelin, Andrew
- Abstract:
- Abstract : "All our agents are busy" is a phrase call centre customers dread. But basic statistical models can help customer service managers ensure staff supply meets caller demand.Andrew Zelin explains
- Is Part Of:
- Significance. Volume 12:Issue 6(2015)
- Journal:
- Significance
- Issue:
- Volume 12:Issue 6(2015)
- Issue Display:
- Volume 12, Issue 6 (2015)
- Year:
- 2015
- Volume:
- 12
- Issue:
- 6
- Issue Sort Value:
- 2015-0012-0006-0000
- Page Start:
- 34
- Page End:
- 39
- Publication Date:
- 2015-12
- Subjects:
- Statistics -- Periodicals
Social sciences -- Periodicals
001.422 - Journal URLs:
- http://catalog.hathitrust.org/api/volumes/oclc/54900490.html ↗
http://www.blackwell-synergy.com/servlet/useragent?func=showIssues&code=sign ↗
http://onlinelibrary.wiley.com/journal/10.1111/(ISSN)1740-9713 ↗
http://rss.onlinelibrary.wiley.com/hub/journal/10.1111/(ISSN)1740-9713/ ↗
https://academic.oup.com/jrssig ↗
http://onlinelibrary.wiley.com/ ↗
http://firstsearch.oclc.org ↗
http://firstsearch.oclc.org/journal=1740-9705;screen=info;ECOIP ↗ - DOI:
- 10.1111/j.1740-9713.2015.00867.x ↗
- Languages:
- English
- ISSNs:
- 1740-9705
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - 8276.280000
British Library DSC - BLDSS-3PM
British Library HMNTS - ELD Digital store - Ingest File:
- 987.xml