Development of a balanced scorecard for flight line maintenance activities. Issue 4 (12th October 2015)

• Record Type: Journal Article
• Authors: Nachtmann, Heather; Collins, Terry; Chimka, Justin R.; Tong, Jingjing
• Is Part Of: Journal of quality in maintenance engineering. Volume 21:Issue 4(2015)
• Page Start: 436
• Page End: 455
• Publication Date: 2015-10-12
• Subjects: Plant maintenance -- Quality control -- Periodicals; Total quality management -- Periodicals; Total productive maintenance -- Periodicals; 658.202
• DOI: 10.1108/JQME-07-2012-0023
• Languages: English
• ISSNs: 1355-2511

Abstract

<abstract> <title> <x content-type="archive" xml:space="preserve">Abstract</x> </title> <sec> <title content-type="abstract-heading">Purpose</title> <p> – The purpose of this paper is to describe the development of a balanced scorecard (BSC) for flight line maintenance (MX) activities in the US Air Force. </p> </sec> <sec> <title content-type="abstract-heading">Design/methodology/approach</title> <p> – The BSC development process consists of three stages: groundwork, design beginning with structuring of organizational strategic elements through performance measure identification and construction of the BSC framework, and finalization for continuous improvement. </p> </sec> <sec> <title content-type="abstract-heading">Findings</title> <p> – Based on logistics expert responses the authors validated a case BSC for flight line MX activities within an aircraft maintenance unit. Validation was done with respect to perspective measures including mission, influencing factors, management, and information enhancement. </p> </sec> <sec> <title content-type="abstract-heading">Originality/value</title> <p> – BSC development through identification of mission critical performance measures should improve performance of aircraft scheduling and achievement of mission objectives. Guidelines were used to develop a case validated by Air Force logistics personnel.</p> </sec> </abstract>