Ten principles of good business process management. Issue 4 (1st July 2014)

• Record Type: Journal Article
• Authors: Thomas Kohlborn, Dr Oliver Mueller, Professor Jens Poeppelbuss and Dr Maximilian Roeglinger, Dr; vom Brocke, Jan; Schmiedel, Theresa; Recker, Jan; Trkman, Peter; Mertens, Willem; Viaene, Stijn
• Is Part Of: Business process management journal. Volume 20:Issue 4(2014)
• Page Start: 530
• Page End: 548
• Publication Date: 2014-07-01
• Subjects: Industrial management -- Periodicals; Reengineering (Management) -- Periodicals; Total quality management -- Periodicals; 658.4063
• DOI: 10.1108/BPMJ-06-2013-0074
• Languages: English
• ISSNs: 1463-7154

Abstract

<abstract> <title> <x content-type="archive" xml:space="preserve">Abstract</x> </title> <sec> <title content-type="abstract-heading">Purpose</title> <p> – The purpose of this paper is to foster a common understanding of business process management (BPM) by proposing a set of ten principles that characterize BPM as a research domain and guide its successful use in organizational practice. </p> </sec> <sec> <title content-type="abstract-heading">Design/methodology/approach</title> <p> – The identification and discussion of the principles reflects the viewpoint, which was informed by extant literature and focus groups, including 20 BPM experts from academia and practice. </p> </sec> <sec> <title content-type="abstract-heading">Findings</title> <p> – The authors identify ten principles which represent a set of capabilities essential for mastering contemporary and future challenges in BPM. Their antonyms signify potential roadblocks and bad practices in BPM. The authors also identify a set of open research questions that can guide future BPM research. </p> </sec> <sec> <title content-type="abstract-heading">Research limitations/implications</title> <p> – The findings suggest several areas of research regarding each of the identified principles of good BPM. Also, the principles themselves should be systematically and empirically examined in future studies. </p> </sec> <sec> <title content-type="abstract-heading">Practical implications</title> <p> – The findings allow practitioners to comprehensively scope their BPM initiatives and provide a general guidance for BPM implementation. Moreover, the principles may also serve to tackle contemporary issues in other management areas. </p> </sec> <sec> <title content-type="abstract-heading">Originality/value</title> <p> – This is the first paper that distills principles of BPM in the sense of both good and bad practice recommendations. The value of the principles lies in providing normative advice to practitioners as well as in identifying open research areas for academia, thereby extending the reach and richness of BPM beyond its traditional frontiers.</p> </sec> </abstract>