A collective artefact design of decision support systems: design science research perspective. Issue 3 (29th July 2014)

• Record Type: Journal Article
• Authors: J. Miah, Shah; Kerr, Don; von Hellens, Liisa
• Is Part Of: Information technology & people. Volume 27:Issue 3(2014)
• Page Start: 259
• Page End: 279
• Publication Date: 2014-07-29
• Subjects: Information technology -- Periodicals; Management information systems -- Periodicals; Human-computer interaction -- Periodicals; 004
• DOI: 10.1108/ITP-04-2012-0041
• Languages: English
• ISSNs: 0959-3845

Abstract

<abstract> <title> <x content-type="archive" xml:space="preserve">Abstract</x> </title> <sec> <title content-type="abstract-heading">Purpose</title> <p> – The knowledge of artefact design in design science research can have an important application in the improvement of decision support systems (DSS) development research. Recent DSS literature has identified a significant need to develop user-centric DSS method for greater relevance with respect to context of use. The purpose of this paper is to develop a collective DSS design artefact as method in a practical industry context. </p> </sec> <sec> <title content-type="abstract-heading">Design/methodology/approach</title> <p> – Under the influence of goal-directed interaction design principles the study outlines the innovative DSS artefact based on design science methodology to deliver a cutting-edge decision support solution, which provides user-centric provisions through the use of design environment and ontology techniques. </p> </sec> <sec> <title content-type="abstract-heading">Findings</title> <p> – The DSS artefact as collective information technology applications through the application of design science knowledge can effectively be designed to meet decision makers' contextual needs in an agricultural industry context. </p> </sec> <sec> <title content-type="abstract-heading">Research limitations/implications</title> <p> – The study has limitations in that it was developed in a case study context and remains to be fully tested in a real business context. It is also assumed that the domain decisions can be parameterised and represented using a constraint programming language. </p> </sec> <sec> <title content-type="abstract-heading">Practical implications</title> <p> – The paper concludes that the DSS artefact design and this development successfully overcomes some of the limitations of traditional DSS such as low-user uptake, system obsolescence, low returns on investment and a requirement for continual re-engineering effort. </p> </sec> <sec> <title content-type="abstract-heading">Social implications</title> <p> – The design artefact has the potential of increasing user uptake in an industry that has had relevancy problems with past DSS implementation and has experienced associated poor uptake. </p> </sec> <sec> <title content-type="abstract-heading">Originality/value</title> <p> – The design science paradigm provides structural guidance throughout the defined process, helping ensure fidelity both to best industry knowledge and to changing user contexts.</p> </sec> </abstract>