Evaluating new concepts of PSS based on the customer value: Application of ANP and niche theory. Issue 9 (1st June 2015)

• Record Type: Journal Article
• Authors: Lee, Sora; Geum, Youngjung; Lee, Sungjoo; Park, Yongtae
• Is Part Of: Expert systems with applications. Volume 42:Issue 9(2015)
• Page Start: 4556
• Page End: 4566
• Publication Date: 2015-06-01
• Subjects: Expert systems (Computer science) -- Periodicals; Systèmes experts (Informatique) -- Périodiques; Electronic journals; 006.33
• DOI: 10.1016/j.eswa.2015.01.006
• Languages: English
• ISSNs: 0957-4174

Abstract

<abstract xml:lang="en" abstract-type="author-highlights" id="ab005"> <title id="st140">Highlights</title> <sec> <p id="sp0005"> <list id="l0005"> <list-item id="o0005"> <label></label> <p id="p0250">We propose a method for evaluating product service systems (PSS) concept.</p> </list-item> <list-item id="o0010"> <label></label> <p id="p0255">The method is based on perceived value through the customer experience cycle.</p> </list-item> <list-item id="o0015"> <label></label> <p id="p0260">We compare customer acceptability of new PSS concepts with existing products.</p> </list-item> <list-item id="o0020"> <label></label> <p id="p0265">The ANP and niche theory were adopted to quantify customer's perceptions.</p> </list-item> <list-item id="o0025"> <label></label> <p id="p0270">A case study on car sharing has verified the feasibility of the proposed method.</p> </list-item> </list> </p> </sec> </abstract>