Can compassionate healthcare be measured? The Schwartz Center Compassionate Care Scale™. Issue 8 (August 2015) - Lown, Beth A.
Highlights We describe the psychometrics of an instrument that measures providers' compassion. Patient ratings of compassionate healthcare are valid and reliable. Compassion ratings correlate significantly with patient satisfaction. Ratings correlate specifically with patients' perceptions of emotional support. Patient ratings of compassionate care can inform assessment and quality improvement.